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Kesefy

Refund and Cancellation Policy

Last updated: 27 September 2026 · Version 1.0

This page explains how to cancel a Kesefy subscription and when you get money back. Your statutory rights in your country apply on top of anything here and cannot be reduced by this page. Paid plans are sold through Lemon Squeezy, LLC as merchant of record, so refunds are issued by them to the payment method you used.

1. How to cancel or ask for a refund

  • Cancel from the billing page in the app (Manage subscription) or from the link in any billing email. It takes effect at the end of the paid period; you are not charged again.
  • For a refund, email support@kesefy.app from your account address with the order number from your Lemon Squeezy receipt. We confirm by email and refunds are issued within 14 days.

2. Consumers in the EU, EEA or UK

  • 14-day right of withdrawal. You may withdraw from a subscription within 14 days of subscribing without giving a reason, by email or with the form at the end of this page. If you used the Service in those days, you pay only for the part used.
  • Refund within 14 days of your withdrawal, by the same payment method.

3. Consumers in Israel

Under the Consumer Protection Law 5741-1981:

  • You may cancel a distance transaction within 14 days of subscribing; persons with disabilities, senior citizens and new immigrants within 4 months.
  • A subscription is a continuous transaction: cancel by the same means you subscribed with, and it takes effect within 3 business days. You are charged only for the period until then.
  • Refunds are made within 14 days of your notice. Where the law allows, a cancellation fee of the lower of 5% of the price or ₪100 may apply; none applies when the cancellation is due to a fault on our side.

4. United States

  • Subscriptions renew monthly as disclosed on the billing page. Cancel online at any time; cancellation takes effect at the end of the current period.
  • A full refund is available within 14 days of your first payment on request; after that, refunds are not pro-rated except as required by law or under section 5.

5. Everyone

  • Duplicate or mistaken charges are refunded in full.
  • If the Service is unavailable for 48 consecutive hours because of us, ask for a pro-rated credit or refund.
  • If we materially reduce what you paid for, you may end the subscription for a pro-rated refund.
  • Please contact us before a chargeback; unresolved chargebacks may lead to suspension.
  • A refund usually appears within 5 to 10 business days of being issued, depending on your bank.

Model withdrawal form (EU)

To Giora Glovatsky, Israel; the postal address is given on request by email, support@kesefy.app: I hereby give notice that I withdraw from my contract for the Kesefy subscription ordered on [date]. Name: [name]. Email of the account: [email]. Date: [date].

Contact

support@kesefy.app · see also the Terms of Service.